Contract Terms & Conditions


Consultation
In order to provide the most accurate quote we require you to schedule a Consultation. At the consultation, we will discuss the details of your project with you and note any special considerations. Once we have all the information needed we can work up an estimate and send the requested quote. Initial consultation, estimate and basic layout sketch are provided at no cost.  However a signed contract and deposit are required to continue with any design layout revisions beyond the preliminary concept.  

ALL scheduling is done by Email to: linda@customwoodproductsphoenix.com. For quickest response to inquires - send all questions or requests for information by Email. We usually can respond within 24 - 48 hours.


Estimates
Are an approximate cost based on initial measurements, size, style, type of finish, etc., complexity of the project and the estimated time to build, deliver and install. We do our best to estimate as close as possible the total cost for all factors known at the time a quote is provided. Quotes are good for 30 days only.



Contract and Deposit
Upon acceptance of our Contract Terms & Conditions and remittance of the required deposit, we can continue with the design process. We will work with you to refine and finalize the layout and design details through drawing revisions and in-person meetings. Up to three drawing revisions will be provided, further revisions will incur drafting fees.    Forms of payment accepted:  Checks Only


Project Concept and Design
Preparing and providing a visual representation of your project takes time and can be a very helpful tool in the design process. We may provide a basic layout or concept sketch along with the estimate. However a signed contract and deposit are required in order to proceed or continue with the design and drawing process.

If details are modified from what is originally quoted in size, style, included features, etc. pricing will change accordingly.. an updated estimate will be provided to the client once final details have been decided upon.


Build and Installation
Once final details have been decided and approved we will schedule a follow up meeting to review details and provide any samples needed. Client approval and sign off is required before any shop work begins on your project. 

Actual start date will be provided once the design has been finalized. Most projects have a two to three week build time and a one to two day installation.  Any changes made after the build begins will incur additional charges.

It is the responsibility of the client to have areas cleared and ready on the day of scheduled installation - we do not move furniture, remove carpeting or flooring, electronic equipment or other household items - Read carefully the copy of Installation Notes provided here and per the terms of the contract  in order to be ready on the day of your scheduled installation. 

Final Balance is due upon completion on day of installation.  Forms of payment accepted: Checks Only



Materials, Hardware & Specialty Items
Material and style samples will be provided as needed before work begins. This can include but is not limited to: wood type, stain color, style of cabinet/ drawer facings, trim, molding, architectural glass type, lamination or melamine choices, paint color, etc. Most estimates quote for mid-range priced materials – any premium, specialty or higher priced materials chosen by the client will add to total final cost.


Color of Stain or Paint  (Matching & Blending)
If a match is requested we can match very close in a manner that will blend well with existing units but we cannot guarantee an exact match. Stain and color can be blended to an approximation only, depending on type of wood, age of existing stain and/or cabinets, color of original stain used, etc.

Up to three sample colors provided with the price of the project – any more after that will be billed for time spent mixing and making the additional samples for client review and approval (at $55 per hour plus cost of any additional materials (stain colors to mix, sealer, lacquer, wood for sample)



What is not included in a project quote
Granite, Formica or similar counter top materials, removal of existing cabinetry (unless previously discussed and agreed upon in advance), mirrors, under-cabinet lighting, or any type of electrical, plumbing, drywall, floor modifications or removal including the removal or cutting out sections of existing carpeting.


Cabinet hardware  (knobs, pulls and handles)
There are hundreds of different types and styles available and it is not possible for us keep these items in stock. All handles, drawer pulls, knobs or specialty and decorative items will be bought and supplied by client - before the installation is scheduled so that we can install them at the shop  - installed by CWP. See our web site page: Cabinet Hardware Sources for more information and suggestions on where to find these if needed.

Safety
Any cabinet, shelving or other items we build and install that are taller than 4’ (four feet) above floor level must be attached or fastened to an adjoining, solid surface in order to comply with all applicable safety regulations and licensing requirements. This may include drilling holes in walls, attaching fasteners to wall supports, beams or floors and ceilings. It may include masonry surfaces as well. This requirement cannot and will not be waived.



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